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Training Manager

Six Senses Hotels Resorts Spas Khánh Hòa

Toàn thời gian

Scope of Work :

The Training Manager works in close collaboration with the Director of Human Resources and is responsible for the operation of the training and quality management of the resort. He is fully responsible for identifying training needs, designing and delivering appropriate training programs and evaluating the impact of training. Responsible for ensuring all staff at the resort are trained according to resort standards.


Responsibilities and duties for this position shall include, but are not limited to the following areas and activities. At the management's discretion, direction may be given for tasks outside the scope of work described.

• Fully understand and embrace Six Senses company vision and values and its application in all tasks associated with the host’s duty.
• Adhere to all Six Senses brand standards ensuring successful communication across all levels of the operation.
• Assists Departments in identifying training needs for their departments after discussion with the Human Resources Development Manager and respective Heads of Department.
• Develops & implements Departmental Training Systems.
• Conducts Train the Trainer program & ensures that the process operates effectively.
• Prepares the Annual Training Plan and monitors its actualisation.
• Coordinates with the Constance Hospitality Academy on all external training activities.
• Monitors training effectiveness in relation to guest feedback systems, complaint analysis etc.
• Prepares monthly reports, calendars & briefs Director of Human Resources on its status.
• Assists Heads of Department in producing training plans for each department.
• Assists Department Trainers in preparing their training sessions, achieving training objectives and reviews on a monthly basis.
• Maintains standard resort training equipment & training library of resources.
• Conducts hosts’ Orientation and develops induction plans for new hosts joining the team.
• Conducts and evaluates all on-the-job training.
• Delivers briefings of all internal programs to division heads.
• Compiles the hotel’s training budget and monitors expenditure on a monthly basis.
• Establishes & maintains team member, supervisory and management records of training.
• Reviews training policies, procedures and recommends improvements to management.
• Participates in developing and implementing various training programs to meet identified needs & ensure guest service quality, profit enhancement and employee security/safety.
• Contributes towards regional activities related to hosts development as directed by the DHR and the Senior Management from time to time.
• Assists in the implementation at host’s level of all the quality concepts introduced at the corporate level.
• Perform the ‘Manager on Duty’ shift.
• Perform any other duties as assigned by Management.
• Provide orientation, health and safety, language and other training to staff.
• Work closely with department heads to ensure on the job training is completed.

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