Supervisor, Renewal ManagementAIA Careers Đà Nẵng
Supervisor, Renewal Management
Report to: Assisstant Regional Manager, Renewal Management
- To ensure the renewal premium portfolio, which is assigned under her/his territory and other KPIs such as noncash rate… to be well monitored and collected in term of time and business quality.
- To make sure all the operation activities in her/his area to be smooth and effective.
Roles and Responsibilities:
- Checks RA contact reports to prevent risks of lapse/APL due to RA’ mistake. Support/calls to customers and agents when RA failed to contact or in “potential lapse” cases.
- Increasing RYP & Noncash rate in her/his assigned area by calling customers in outside to remind and guide customers for premium payments
- Provides necessary information to RA for collection appointment upon requested.
- Coaches and monitors new or underperformed RA, as assigned by RMD Regional Manager to improve RA’ performance and collection result.
- Push/accelerate premium payment via Non cash channels.
- Strictly manage and supervise RA in assigned areas to prevent misappropriation.
- Involves in organizing training courses to RA in Da Nang – Quang Nam area.
- Manages to provide an attractive and open working environment to RA to ensure their enthusiasm and high working spirit, which helps to achieve target
- Financial and Non-Financial Measures:
- Correctness and completeness of RA contact reports, especially "unable to contact" and "potential lapse" reports.
- Frequency of contacting outside customers to remind premium payments. * Correctness in checking databases (zip code) & premium applying
- Communication Requirements
- Internal: RA; Customer Services Dept.; POS; Customer Care/Compliance Agents.
- External: Customers.
Most challenging type of communication – Communicating with customers to introduce & persuade them pay the premium through the noncash channels
- University graduated, in Finance / Accountancy or Business Administration preferably.
- Proficient in Mic. Office, especially Excel. * Good in communication, interpersonal and influencing skills.
- Demonstrates honesty, resilience, responsibility, initiative and adaptability.
Job Segment: Manager, Management, Customer Service
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