Store Customer Service Manager - Big C An LạcBig C Việt Nam Hồ Chí Minh
The ideal candidate is a partner with Store Director to supervise cashier operation in order to optimize service quality.
· Coordinate with HR Department to recruit and coach employees to achieve service speed target
· Manage work schedule to ensure flexibility and fit with number of cashier counters opening in each time period
· Coordinate with related departments to ensure POS and other working equipment in good condition to serve customers
· Manage daily cash revenues, petty cash exchange, in comparison with system, and be responsible to explain with Store Manager about discrepancies
· Manage voucher sales and B2B sales at Customer Service Center
· Resolve customer complains and claims
·2+ years experience in customer service management or store operation
· English proficiency
· Can-do attitude and attentive to detail
· Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
- Hình thức: Nhân viên chính thức
Established in Vietnam in July 2011, Central Group Vietnam is a member of Central Group, one of the leading retailers in the region. With our sustainable development vision, the Group’s success transcends business results and lies in our commitment to improve the quality of life of people of Vietnam, and in our contribution to the prosperity of the country through concrete objectives: becoming an exemplary citizen-investor, a committed employer, a responsible retailer, a trusthworthy partner and an active company in protecting the environment. The diverse activities of the Group in Vietnam covers different fields, from electricals, sportswear and equipment, fashion, department stores, hotel, e-commerce to supermarket, and are employing more than 15,000 employees across the country.
Big C is the trademark of Central Group Vietnam, currently Big C Supercenters employ more than 9,000 staff, operate 34 shopping centers – hypermarkets in 20 provinces all over the country, 11 convenience stores C-Express in Ho Chi Minh City.
With the objective to enhance the professionalism and development of the company, Big C is looking for talented and experienced candidates for key positions in the company.Thu gọn
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