Retail Operation Manager - Beauty Products First Alliances – Hồ Chí Minh 9 ngày trước, từ First Alliances
Provide support, advice and direction to all Counter/Boutique Managers and Beauty Advisors in all matters pertaining to their roles and retail activities.
Review on a monthly basis with each Counter/Boutique Manager on their KPIs. Enhance performance by developing and empowering the team via coaching, with focus on Counter/Boutique Managers.
Engage with Counter/Boutique Managers in talent recruitment, development and retention, ensure people development and reduce turnover by collaborating with HR team.
Translate and share the brand vision, strategies and business challenges, gives meaning and empowerment to the team while holding them accountable.
Foster learning culture via sharing of best practices on how to continue outperforming market and maintaining retail leadership.
Supervise the execution of Marketing programs. Ensure all requirements for the programs are provided by working closely with Counter/Boutique Managers.
Oversee stock target and ensure healthy stock holding. Develop efficient process of stock and inventory management.
Ensure all operational procedures and policies regarding sales, returns, transfers, stock adjustments are followed.
Plan special events calendar for selective key doors, supervise and support the required resources by coordinating with all stakeholders.
Work closely with Learning team on POS issues – selling & services, people & coaching – to enhance business and people performance.
Minimum 5 years’ experience in managing
retail operation, of which 2 years in managing multiple teams (no less than 10 people).
Strong client experience mindset
Planning, organization and change management skills
Problem solving and dispute resolution skills
Able to understand and synthesize business and market intelligence
Able to write reports and proposals
Technology savvy and digital trend awareness with adequate computer skills.
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