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Retail Operation Manager - Beauty Products

First AlliancesHồ Chí Minh
Biên chế
9 ngày trước, từ First Alliances

Main responsibility:

  • Provide support, advice and direction to all Counter/Boutique Managers and Beauty Advisors in all matters pertaining to their roles and retail activities.
  • Review on a monthly basis with each Counter/Boutique Manager on their KPIs.  Enhance performance by developing and empowering the team via coaching, with focus on Counter/Boutique Managers.
  • Engage with Counter/Boutique Managers in talent recruitment, development and retention, ensure people development and reduce turnover by collaborating with HR team.
  • Translate and share the brand vision, strategies and business challenges, gives meaning and empowerment to the team while holding them accountable.
  • Foster learning culture via sharing of best practices on how to continue outperforming market and maintaining retail leadership.
  • Supervise the execution of Marketing programs.  Ensure all requirements for the programs are provided by working closely with Counter/Boutique Managers.
  • Oversee stock target and ensure healthy stock holding.  Develop efficient process of stock and inventory management.
  • Ensure all operational procedures and policies regarding sales, returns, transfers, stock adjustments are followed.
  • Plan special events calendar for selective key doors, supervise and support the required resources by coordinating with all stakeholders.
  • Work closely with Learning team on POS issues – selling & services, people & coaching – to enhance business and people performance.

Professional Qualification:

  • Minimum 5 years’ experience in managing retail operation, of which 2 years in managing multiple teams (no less than 10 people).
  • Strong client experience mindset
  • Planning, organization and change management skills
  • Problem solving and dispute resolution skills
  • Able to understand and synthesize business and market intelligence
  • Able to write reports and proposals
  • Technology savvy and digital trend awareness with adequate computer skills.
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