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Operations Training Specialist

CJ CGV Hồ Chí Minh

Working location: HCMC Head Office - District 10

JOB PURPOSES
• Supervising and conducting centralized training programs; coaching and supporting the operations to run the business effectively and accomplishing other tasks assigned by Supervisor
JOB RESPONSIBILITIES
Training Center
• Develop and conduct centralized orientation programs in accordance with company objective and CJ CGV International
• Implement CJ CGV International’s core mandatory programs to cinema level
• Implement conceptual training program for the company
• Conduct training need analysis of area and design or develop training course appropriately
• Develop training courses for cinema management
o VN Elite Training Program
o Management Basic
o Management Advance
Customer Service Improvement
• Support RCM/ CM in leading cinema training
• Analyse customer feedback and complaint from VOC team’s report & Mystery Shopping report to come up with training actions to improve customer satisfaction
Special Project
• Design & update training materials when needed
• Coordinate with operations project leaders in term of training support for any activities to improve cinema performance
• Perform other duties as assigned by Supervisor
JOB REQUIREMENTS
Education background
• Graduated from College, University. Major in Hospitality would be preferable
Working Experience
• Minimum 2 years in training or operations, possessing good training skill and knowledgeable in hospitality/ F&B industry
Required Competencies
• Good command in both English and Vietnamese and Microsoft Office
• Mature, tactful, innovative and progressive
• Pleasant and outgoing personality
• Strong management and interpersonal skill
Other qualifications
• Able to work under tight time lines with pressure
• Minimum 24 years old

If you are open for new opportunity, do not hesitate to send your updated CV to *******@cj.net (Mr. Hạnh).

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