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Guest Relation Supervisor/ Giám sát Chăm sóc khách hàng (150819)

Mô tả công việc:

As a Guest Relation Supervisor you will welcome all guest according to established procedures, review and prepare all daily arrival, allocating best available rooms according to VIP’s status, room rate changed and guest request. This role report to Guest Relation Manager.

The Guest Relation Supervisor will handle escalated calls from representatives and act as an intermediary between customers and hotel when resolving issues. Coordinate bellman for arrival time to do the pick VIP guest with hotel transportation. Focus on ensuring the timely resolution of reported customer issues.

Quyền lợi được hưởng:

• Competitive salary

• Service charge (after Resort opens)

• Duty meals

• Transportation return Nha Trang to Cam Ranh

• Accommodation provided in KN Paradise for non-local employees (subject to availability)

• Discounted accommodation in 9,200 Hotels and Resorts worldwide

• Social insurance, health insurance and unemployment insurance

• Annual bonus (paid before Tet Holiday)

• Annual salary review

• Employee rewards program for excellence in service to guest and to colleagues

Yêu cầu công việc:

• High school diploma or GED; 2 years experience in the same/ similar position in a large scale Hotel/ Resort.


• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; minimum 1 year experience in the same/ similar position in a large scale Hotel/ Resort

•Excellent communication skills in English and Vietnamese; additional language is beneficial

•Problem Resolution and Service Recovery Skills

•Excellent IT- Skills; OPERA experience is beneficial

•Excellent Presentation and "Count- on- me!" personality

• Guest- Service- and Process focus

Yêu cầu hồ sơ:

Email: ****@wyndhamgrandcamranh.com

Wyndham Grand KN Paradise Cam Ranh Hotel / - KN Cam Ranh Co. Ltd., Long Beach, Cam Ranh Peninsula, Cam Nghia Ward, Khanh Hoa Province, 650000, Vietnam

Khách sạn Wyndham Grand KN Paradise Cam Ranh, Bãi Dài, TP. Cam Ranh, P. Cam Nghĩa, Khánh Hòa, Viet Nam.

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