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Front Office Manager - Trưởng Bộ Phận Lễ Tân ( X2Vibe)

KHÁCH SẠN X2VIBE VIỆT TRÌ Phú Thọ

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Mô Tả Công Việc

• Monitors front office personnel to ensure guests receiving prompt, cordial attention and personal recognition
• Supervises the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
• Monitors Front Office, and particularly Guest Relations personnel, to ensure A/Club members and known repeat guests and other VIPs receive special attention and recognition
• Maintains inter-departmental relationships to ensure seamless customer service
• Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met
• Inspects frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival
• Maintains knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
• Knows system recovery procedures and trains the team in these procedures
• Compiles statistics for front office and provide reports relating to that area
• Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
• Conducts comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
• Prepares efficient work schedule for all related departments, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
• Fully conversants with all hotel emergency procedures

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Yêu Cầu Công Việc
• Bachelor’s degree in Hotel Administration, Business Administration or equivalent
• 2 years of guest service / hotel experience including supervisory experience
• Proficient in the use of Microsoft Office and OPERA
• Problem solving, reasoning, motivating, organizational and training abilities
• Strong Leadership skills in managing teams
• Fluent English speaking & writing

How to apply:
Interested applicants are invited to e-mail your full resume, including present and expected salary, details of previous experience with a recent photograph for our consideration to BHMA Vietnam via VietnamWorks.

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VietnamWorks - 15 ngày trước
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