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Customer Services Executive

Schenker Vietnam Co. Ltd. Hà Nội

Your tasks

  • Any jobs if required from direct managers
  • Contact, maintain the relationship with customers
  • Get inquiry from customer, checking price, making quotation to customer for all Schenker services: air, sea, multimodal transport, customs clearance…
  • Support customers by: updating shipments status, tracking, tracing shipment, service consultant, business solutions…
  • Follow up with customer until get the business and any intelligent information of customers / competitors
  • Corporate and Instruct Operation team (both Internal & Oversea) to arrange the shipping, invoicing, getting payment from customers
  • Corporate and follow with Operation team in case of delay, damage, loss, short-ship…
  • Base in customer's factory for immediately face to face communication with customer on shipment status updates and prompt solution for all shipments.
  • Making reporting of Shipment List, Weekly report or Fortnightly / Monthly, statements…
  • Making other report if required as: GP or Volume by product or by lane
  • Study internal knowledges of company, network.


  • University degree
  • Knowledge of transportation
  • Previous experience in logistic company is an advantage

Insurance (compulsory) and additional health care insurance VN,

Professional Development VN,

Total Rewards Package VN,

Work-life Balance VN,

Working Internationally VN

Our offer

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.


DB Schenker Vietnam is acting as an Employment Agency in relation to this vacancy.

Job Details


Customer Services Executive




Schenker Vietnam Co. Ltd.




Nov 11, 2019

25 ngày trước
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