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Chief Operation Officer

Biên chế
Khoảng 1 tháng trước, từ VHRS



-          Ensures that each hotel is maximizing the Guest and Associate experience.

-          Develops, maintains and ensures compliance with the Organization policies and procedures.

-          Holds General Managers effectively accountable for managing and motivating associates and achieving overall financial results, and guest and associate satisfaction.

-          Ensures proper, appropriate and timely reporting and record keeping both at the hotels and at the corporate office.

-          Ensures development, implementation and support successful attainment of each hotel’s annual Business Plan.

-          Demonstrates a high level of integrity, takes ownership of personal and team actions, communicates effectively, promotes collaboration, nurtures a positive, professional work environment, and ensures development of, and adherence to, Organization policies, protocols and Standard Operating Procedures.

-          Leads the process of developing, with the active participation of the General Managers and the corporate team leaders, the annual Business Plan for each hotel.

-          Ensures implementation of approved Business Plan for each hotel.

-          Ensures all areas of the hotel are operating within the approved budget.

-          Gains and maintains excellent knowledge of competition and general industry trends.

-          Pulls-through and ensures effective implementation and maintenance of any and all business applications in all departments within the hotels.

-          Monitors results and compare outcomes with budgets, other SHG -managed hotels’ performances and with industry averages.

-          Motivates, coaches and trains the Team members, sets goals and holds team members accountable, and provides appropriate feedback, rewards, and recognition.

1. Attitude and Appearance

-          Age range from 35 – 48

-          Professional appearance and standards at all times

-          Being self-driven and innovative

-          Being pleasant with others on the job and displaying a good-natured, cooperative attitude.

-          Having ability to take control and action with unquestionable integrity

-          Maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

-          Being able to simplify complex issues and communicate a compelling future vision that inspires action

2. Skills

-          Leadership and influencing skills

-          Management skills

-          Strong creative, strategic, analytical, organizational and personal sales skills.

-          Computer literacy in word processing, data base management and page layout

-          Commitment to working with shared leadership and in cross-functional teams

-          Strong oral and written communications skills

-          Ability to manage multiple projects at a time.

-          Extensive experience in designing thoughtful, innovative and articulate verbal and digital presentations;

-          Ability to work a highly flexible schedule, including weekends and holidays, along with extensive travel away from home & office.

3. Knowledge

-          Working knowledge of multi-brand property management systems preferred

-          Working knowledge of hospitality departments: front office, maintenance, Housekeeping and food and beverage

-           Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems

-          Knowledge of principles and processes for providing customer and personal services such as customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

-          Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data

4.Education and/or Experience:

-          A Diploma in Hotel Management from a recognized Hotel /Hospitality Organization

-          At least 3 years multi-property experience along with 5 years plus as General Manager.

-          Experience with branded & independent properties

-          Working knowledge of multi-brand property management systems preferred

-          Pre-opening and renovation experience preferred.

-          Direct experience with hotel strategy, business models, and operations

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